Privacy Policy

1. Data Controller

Fundoravino, with address at Av. P.º de la Reforma 300, Juárez, Cuauhtémoc, 06600 Mexico City, CDMX, Mexico, is responsible for the processing of personal data you provide through this website.

2. Personal Data We Collect

We collect the following types of personal data when you use our website:

• Identification data: Full name, email address, phone number
• Navigation data: IP address, browser type, pages visited, time spent
• Communication data: Messages sent through contact form
• Cookies and similar technologies: Information stored on your device to improve your browsing experience

3. Purpose of Data Processing

We use your personal data for the following purposes:

• Respond to your inquiries and information requests
• Provide personalized advice on energy savings
• Improve our services and website content
• Comply with legal and regulatory obligations
• Perform statistical analysis on website usage
• Send you relevant information about our services (only with your consent)

4. Legal Basis for Processing

The processing of your personal data is based on:

• Your consent: By completing the contact form and accepting this policy
• Contract execution: To provide you with the requested services
• Legitimate interest: To improve our services and protect our rights
• Legal compliance: When required by Mexican law

5. Data Transfer

We do not sell, rent, or share your personal data with third parties for commercial purposes. We may share information with:

• Service providers: Companies that help us operate the website (hosting, analytics, email)
• Competent authorities: When required by law or to protect our legal rights
• Professional advisors: Lawyers, auditors and consultants under confidentiality obligation

All third parties that process data on our behalf are obligated to maintain the confidentiality and security of your information.

6. Personal Data Protection

We implement technical, administrative, and physical security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including:

• Encryption of sensitive data using SSL/TLS
• Restricted access controls to authorized personnel
• Continuous system monitoring to detect vulnerabilities
• Regular information backups
• Security incident response protocols

7. ARCO Rights (Access, Rectification, Cancellation and Opposition)

According to the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP), you have the right to:

• Access: Know what personal data we have about you and details of the processing
• Rectification: Request correction of inaccurate or incomplete data
• Cancellation: Request deletion of your data when you consider they are not being processed according to law
• Opposition: Object to the processing of your data for specific purposes

To exercise these rights, send a written request to contact@fundoravino.com clearly indicating which right you wish to exercise and providing official identification. We will respond to your request within the 20 business days established by law.

8. Revocation of Consent

You may revoke your consent for the processing of your personal data at any time. However, this will not affect the lawfulness of processing based on consent prior to its revocation. To revoke your consent, contact contact@fundoravino.com.

9. Data Retention

We retain your personal data only for the time necessary to fulfill the purposes described in this policy, unless there is a legal obligation to keep them longer. Typical retention periods are:

• Inquiry data: 2 years from last contact
• Navigation data: 12 months
• Cookie records: according to cookie type (see Cookie Policy)

10. International Transfers

Some of our service providers may be located outside Mexico. We ensure that any international data transfer complies with LFPDPPP and that the recipient country offers an adequate level of protection or that appropriate safeguards exist through contractual clauses.

11. Minors

Our website is not directed at minors under 18 years old. We do not intentionally collect personal data from minors. If you are a parent or guardian and believe your child has provided us with personal information, contact us so we can delete it.

12. Cookies and Similar Technologies

We use cookies and similar technologies to improve your browsing experience. For detailed information about what cookies we use and how to manage them, see our Cookie Policy.

13. Modifications to This Policy

We reserve the right to modify this Privacy Policy at any time. Modifications will take effect immediately after their publication on the website. We will notify you about significant changes through a prominent notice on the site or by email. The last update date is indicated at the beginning of this document.

14. Third-Party Site Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We recommend reading the privacy policies of each website you visit.

15. Contact and Complaints

If you have questions, comments, or concerns about this Privacy Policy or the processing of your personal data, you can contact us at:

• Email: contact@fundoravino.com
• Phone: +52 55 5564 5535
• Address: Av. P.º de la Reforma 300, Juárez, Cuauhtémoc, 06600 Mexico City, CDMX

If you consider that your data protection rights have been violated, you can also file a complaint with the National Institute for Transparency, Access to Information and Personal Data Protection (INAI) at www.inai.org.mx.

16. Informed Consent

By using our website and providing your personal data, you confirm that you have read, understood, and accepted this Privacy Policy in its entirety. If you do not agree with this policy, we ask that you do not use our website or provide us with personal information.